FAQs

Customization

1. How can I personalize my Sulá?

Choose your favorite pouch, enter the name, initials or word you'd like embroidered, and select your preferred embroidery color and font.

2. What can I have embroidered?

You can add your name, initials or a short word. Please make sure your text is entered exactly as you would like it to appear.

3. Can I choose the embroidery color?

Yes! Choose from our available embroidery colors when placing your order

4. Can I change my personalization after placing my order?

Please contact us as soon as possible. Because personalized orders are prepared specifically for you, changes may not be possible once your order has entered production.

5. What if I make a spelling mistake?

Please double-check your personalization before placing your order. Your embroidery will be made exactly as entered.

RETURNS & EXCHANGES

1.Can I return my personalized Sulá?

Because personalized items are made especially for you, we generally do not accept returns or exchanges for personalized products, unless the item arrives damaged or there is an error on our side.

2.What if there is a mistake with my embroidery?

If we've made an error with your personalization, please contact us and we'll make it right.

Orders

1. How long does it take to make my Sulá?

Because every Sulá is personalized especially for you, please allow [X–X business days] for your order to be embroidered and prepared.

2. Can I cancel my order?

As personalized items are made specifically for you, cancellation may not be possible once your order has entered production. Please contact us as soon as possible if you need to make a change.

4. Can I order multiple Sulás?

Of course! For larger or special orders, such as gifts, bridesmaid sets or events, please contact us at [email].

Shipping

1. Where do you ship?

We currently ship to [countries].

2. How long does shipping take?

Once your order has been embroidered and dispatched, delivery usually takes [X–X business days].

3.Will I receive tracking information?

Yes! Once your order has been shipped, you'll receive a tracking link by email.

4.Can I change my shipping address?

Please contact us as soon as possible. We cannot guarantee that an address can be changed after your order has been processed or shipped.

STILL HAVE A QUESTION?

We'd love to help.

If you can't find what you're looking for, send us a message and we'll get back to you as soon as possible.

Contact us: info@sulastudio.nl

Sulá Studio — Made for you. Stitched by us.

♡