SHIPPING & RETURNS

SHIPPING

Made especially for you ♡

Every Sulá is personalized and embroidered especially for you. Because of this, your order needs a little extra time before it makes its way to you.

Once your order is placed, we carefully prepare your personalization, embroider your Sulá and package it with love.

Processing time

Please allow [X–X business days] for your personalized Sulá to be prepared before it is shipped.

Once your order has been shipped, you will receive an email with your PostNL tracking information, so you can follow your package every step of the way.

Shipping

We currently ship with PostNL.

Shipping is included in the price of your Sulá.
There are no additional shipping costs at checkout.

We currently ship to:

The Netherlands: [X–X business days]
Belgium: [X–X business days]
Europe: [X–X business days]

Delivery times are estimates and may vary due to circumstances outside of our control.

RETURNS

Made personal, made especially for you.

Every Sulá is personalized specifically for you. Because of this, personalized products cannot generally be returned simply because you changed your mind.

Please carefully check your personalization before placing your order.

Before placing your order, please check:

  • Your spelling

  • Your chosen name or initials

  • Capitalization

  • Your selected font

  • Your embroidery color

  • Your shipping address

Once your personalized order has entered production, we may no longer be able to make changes or cancel the order.

DAMAGED OR INCORRECT ORDERS

We want your Sulá to arrive perfectly.

If your order arrives damaged, defective or incorrectly embroidered due to an error on our side, please contact us within [X days] of receiving your order.

Please send us:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging, if relevant

We'll review the issue and, where appropriate, arrange a replacement or refund in accordance with your legal rights.

WRONG PERSONALIZATION

Made a spelling mistake? Don't worry — contact us as soon as possible.

If your order has not yet entered production, we may be able to change it.

Once embroidery has started, we may not be able to make changes.

Sulá Studio is not responsible for personalization errors entered by the customer.

REFUNDS

If you are entitled to a refund, it will be processed to your original payment method.

Please allow [X business days] for the refund to appear in your account after the refund has been processed.